Privacy Policy

We collect the following types of personal information when you use our website or place an order:

• Identity Data: first name, last name, company name
• Contact Data: email address, phone number, billing and delivery address
• Order Data: products purchased, specifications, artwork files, order history
• Payment Data: payment card details (processed securely via our payment provider — we do not store card details)
• Technical Data: IP address, browser type, device information, pages visited, time and date of visits
• Marketing Data: your preferences for receiving marketing communications from us

We use your personal data for the following purposes:

• To process and fulfil your orders and manage your account
• To communicate with you about your order, including delivery updates and artwork approval
• To process payments and prevent fraudulent transactions
• To send you marketing emails and promotions (only if you have opted in)
• To improve our website, products, and services
• To comply with our legal and regulatory obligations
• To respond to your enquiries and provide customer support

We process your personal data on the following legal grounds:

• Contract: processing is necessary to fulfil your order
• Legal obligation: where we are required to process your data to comply with the law
• Legitimate interests: to improve our services and prevent fraud
• Consent: for marketing communications (you can withdraw consent at any time)

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Delivery carriers (e.g., DPD, Royal Mail) to fulfil your order
• Payment processors (e.g., Stripe, PayPal) to handle payments securely
• IT and software service providers who help us operate our website and business
• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with UK data protection law.

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and access controls.

We retain your personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting requirements. Order records are typically retained for 6 years in line with UK tax law.

We do not store full payment card details. All payment transactions are encrypted and handled securely by our payment provider.

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: required for the website to function (e.g., shopping cart, session management)
• Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data ("right to be forgotten")
• Right to restriction: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on our legitimate interests or for direct marketing
• Right to withdraw consent: withdraw marketing consent at any time

To exercise any of these rights, please contact us at info@printingzones.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

We will never share your contact details with third parties for their marketing purposes.